My 1st Dell Laptop

I just got a Dell laptop in the office. It is the XPS M1330
It has a Core 2 Duo T7300 processor (2ghz), 2GB RAM, 120GB hdd, 128mb nvidia VGA card, a dvd burner, 13.3" Wide Screen all the other standard features.
It costs about 2600SGD (inclusive of 7% GST). Well, might sound abit expensive but i thought let's give DELL a try............

Guess what, i found the finishing alittle disappointing, maybe it is just my observation skills, i can see the wiring in between the joints of the screen and the keyboard.

And while installing my office softwares, i got my engineer to hear the clicking sound that i was hearing from the hdd in the laptop, he confirmed it was not usual and i decided to contact the technical support who were very friendly and helpful. At first i was given asked if they could send an engineer down to check and confirm on the unsual clicking sound and to replace on the spot the hdd but as i continue to tell them about the clicking sound, the technical support guy asked if there is any damage on the box, which upon my checking there was. I was then given another choice and that was to escalate for a replacement of the entire laptop.
hmmmmmmm of course i decided to take the second option and just take it that the laptop is faulty due to mishandling :p. Even now with the laptop already shutdown and charging, there is still electrical sound coming from the laptop *scary*

I will update more whether i get a replacement. BTW, the laptop is only 2days old.